Find a lower hotel rate and we’ll match it + give you an extra 10% discount.
It assures that you’ll always get the best rate available when you book directly with The Heathman Lodge®. Here’s how it works:
Book a room using any Heathman Lodge reservation channel (heathmanlodge.com, Heathman Lodge Telephone Reservations, or directly at a hotel).
If within 48 hours of making your reservation, you find a lower hotel rate for the Heathman Lodge, room type and reservation dates, and submit a qualified claim form, we’ll match the rate + give you an extra 10% discount on the room.
More reasons to book directly with The Heathman Lodge
When booking the Heathman Lodge online you are entitled to the best, so we have created these offerings. Offerings – but only when you book directly with us.
Pay when you stay, and not a moment before
Set personal preferences and make your stay more comfortable
Change your reservation with ease
Earn Heathman Lodge Rewards® points when you stay.
BEST RATE GUARANTEE
Find a lower rate and we’ll match it and give you a 10% discount, subject to the following terms and conditions:
The guarantee does not apply to the following rate types:
- Rates that are not publicly available, such as negotiated corporate or group rates.
- Discount rates offered only to members of groups or individuals who meet previously-specified criteria, including AAA members, seniors, government employees, or Heathman Lodge Rewards members.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 30 nights.
- Rates that are available on auction Web sites
- Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
- Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay outside the United States and Canada.
The Heathman Lodge rate and the “Comparison Rate” must be found, and a completed claim form submitted, within 48 hours and must be for the Heathman Lodge, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.
The Heathman Lodge will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 24 hours prior to check-in.
When multiple rates for the same hotel, reservation dates, and room type are available through The Heathman Lodge channel you must reserve the lowest rate to be eligible for the guarantee.
The Comparison Rate must be reservable by the general public and be verifiable by The Heathman Lodge. If the Comparison Rate is offered through The Heathman Lodge channel, you must reserve that rate to qualify for the guarantee. The Heathman Lodge will not charge a cancellation fee. If the Comparison Rate is reserved through a non-Heathman Lodge channel, The Heathman Lodge is not responsible for any fees or other costs incurred due to cancellation of a reservation.
Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time Marriott validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored.
Void where prohibited by law. The Heathman Lodge reserves the right to modify or cancel the guarantee at any time without prior notice.
Learn more and submit a claim.
FLEXIBILITY TO CHANGE YOUR MIND
Customers should consult rate rules for each reservation for specific restrictions. Cancellation charges apply if a reservation is cancelled after the deadline identified in the rate rules. For certain rates and rooms (for example, advance purchase rates), changes to the reservation may not be permitted once booked. Applicable restrictions are communicated in the rate rules for each reservation.
PAY WHEN YOU STAY
Advance payment may be required for special event dates or discounted price points determined by individual properties. Gaylord Hotels may require advance payment. Consult rate rules for each hotel and each reservation for specific restrictions and rules.
EARN HEATHMAN LODGE REWARDS POINTS
Heathman Lodge Rewards Members may earn and redeem points subject to the terms and conditions of the Heathman Lodge Rewards Program. See full Heathman Lodge Rewards Program terms and conditions here. Rooms booked through third party online retailers, such as Expedia.com, Orbitz.com, Travelocity.com and Hotels.com, as well as operators of opaque booking channels such as Priceline and Hotwire are not eligible for Points credit.